Last Updated: 2024 September 03

Thank you for shopping at ConnectSL. At ConnectSL, we are committed to providing our valued customers with a seamless and satisfying online shopping experience. We understand that sometimes, despite our best efforts, situations may arise where you may need to return a product or request a refund. To ensure transparency and clarity in this process, we have developed a comprehensive Return and Refund Policy that outlines the procedures and conditions for returning products and seeking refunds.

1. Conditions for Returns

In order for goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 7 days.
• The good is in the same condition as when you received it.
• The good is unused, in its original packaging, and accompanied by the original receipt or proof of purchase.

Valid reasons to return a good is as follows;

• Delivered good is damaged (i.e., physically destroyed or broken) / defective (e.g., unable to switch on)
• Delivered good is incomplete (i.e., has missing items and/or accessories).
• Delivered good is incorrect (i.e., wrong product/size/colour, fake item, or expired)
• Delivered good is does not match product description or picture (i.e., product not as advertised)
• Delivered good does not fit. (i.e., size is unsuitable)

2. Exclusions from Return Policy

Certain goods are excluded from our return policy, including but not limited to:

• Perishable goods.
• The supply of goods made to your specifications or personalized.
• The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of goods which, after delivery, are, according to their nature, inseparably mixed with other items.

3. Return Process

• To initiate a return, please contact our customer support team at ……………. to request a return authorization.
• Once your return is authorized, we will provide you with instructions on how and where to return the product.
• We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
• Returns that do not meet our policy will not be accepted and will be returned to you at your cost.

4. Return Shipping Costs 

1. If the return is due to an error on our part (e.g., wrong item shipped or damaged product), we will cover the return shipping costs. 
2. If the return is not due to the aforementioned reasons or other reasons not related to our error, you are responsible for return shipping costs.

5. Refund Process

If your return is approved, we will initiate a refund to your original method of payment. Please allow 14 business days for the refund to be processed.

6. Exchange

If you would like to exchange a product for a different size, color, or variant, please contact our customer support team to initiate the exchange process.

7. Damaged or Defective Goods

If you receive a damaged or defective good, please contact us within 7 days of receiving the good. We will arrange for a replacement or refund, as per your preference.

8. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: [email protected]

By phone number: +94 71 34 35 362

We appreciate your understanding of our policies, and we are dedicated to providing you with a seamless shopping experience. Please review this policy carefully before making a purchase with us.